If not, you may need to reach out to Tech Support. In fact, the lights don't even need to be in the same room. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. Tap the hamburger menu at the top left of the screen, then tap Routines. The Alexa app next asks what brand you're installing. Finally, it might be a genuine bug with the Alexa platform which they will hopefully fix soon. Echos typically use Wi-Fi to connect all of your devices together. Ill run through the most common fixes, for the most common errors, which include all lights not working, or just one bulb in particular that will not play ball. To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. It wasnt working because it was under my moms account, not mine. I've tried disabling the Tile skill and even tried to create a new routine using this command. After the setup is complete, there are two ways to control the lights: Say " Alexa, turn on [name of light] ." Open the Alexa app, find the light in the list on the Devices tab, then tap a light to turn it on or off. The main reason this happens is that either you, your friends, or the TV said a phrase that sounds similar to "Alexa." Maybe that will highlight two devices/groups with a similar name. (e.g. Hopefully, it will again respond to commands. Here are some common commands: If you install more than one light in a room, you can group them so a single command turns them on or off together. Learn more about Stack Overflow the company, and our products. First off, you need to be trying to control a Fire TV. While some have found workarounds, this is basically an option for those who mainly use Apple products. Reboot your Sengled bulbs. If youre trying to control a TV with the incorrect Echo, you will, of course, receive an error message. Restart the Alexa-enabled device. Reset your device back to factory conditions. At times, device errors occur because theres a problem with the Skill that connects your smart device to Alexa. Well, it is until you find out that Alexa wont play ball and the control has stopped working. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. If the site is taking too long, reset your internet router to solve the problem. I have reset all my Echo Dots. Choose the skill you're having problems with and then disable it. It's possible these could be skewing your connection. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. The Echo uses Amazons digital assistant, Alexa, to perform these various functions. If you didn't expect a call or Drop In, try these things: Say, "Hang Up." Check your voice history to see if Alexa misheard you and started a call or Drop In. Connect and share knowledge within a single location that is structured and easy to search. Wi-Fi and Bluetooth. Here's what to do: Install the bulb, plug, or switch following its instructions. Open the Alexa app and go to Devices. Now "Office" doesn't support any verbal form of Alexa command . Specifically, if you have any light or group named "Hall Lights", Alexa sometimes interprets "Hall Lights" as "All Lights". Voice ID might not be available on an older version of the Alexa app. This is frustrating, to say the least. You can say, "Alexa, play my music in the bedroom" to play the right speaker. Make sure you have an active internet connection. Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. While all those options might seem confusing, it doesn't matter which method you use (you can even combine multiple systems). What kind of lamp is it? Another common issue is the naming of groups or devices. Echo Device Is Having Bluetooth Issues. One, is device limitations. The Ring Skill and Hue Alexa Skill are two of the most popular. Try rephrasing so you refer to the device before what you want to do. First, make sure you keep your phone within 30 feet of your smart plug during setup. A cyan spotlight on a blue ring means that Alexa is listening. I feel so dumb lol. Can I ask Alexa to turn off its microphone by voice command? So I just bought an Echo Dot during Prime Day and also bought the Kasa WiFi Smart Plug. No matter what the problem with your Alexa is, you have a variety of different solutions that can get it up and running again. Still does the same, a few things share that name, which did you want?, Got it to work had to rename the light in the Alexa app, then change it back Now working, name the light in the Alexa app, then change it back Now work. mattias August 27, 2022, 10:25pm #13. Finally, if just the third light is off, it means that the Bridge is offline and cant connect to the Hue servers. Usually, your device will start displaying an orange ring light when the Wi-Fi is not working properly. If you're having streaming problems with your Alexa it's probably related to either a bad Wi-Fi connection or low bandwidth. The easiest way to tell: The status light is solid red. Scroll down and tap Display, then scroll down to the brightness adjuster. Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. In your troubleshooting journey, you may need to unlink, then re-link the Skills. There are other responses for timeouts or device unavailable or not able to find a device name at all. Pair Your Phone or Bluetooth Speaker to Your Echo Device. I've always had better luck using 1-word names (ex. This is my only smart device besides the Echo itself. If youre having trouble with your smart TV, Routines work here too. Enter Hue, and then tap Disable Skill. Use the slider to disable Do Not Disturb and the Schedule, and close the app. This would be the first thing I would check. Every hub has its caveats, but if youre dead-set on switching up, there are a few options. When you do that, you always have to say the exact name for it to work. If there was a temporary glitch, restarting the device should clear it out of memory. Alexa is designed around your voice. "name" Bedroom Light You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. So why does this happen, and what can you do if it happens to you? Then re-enable it. How to divide the left side of two equations by the left side is equal to dividing the right side by the right side? Open the relevant group and search for the light thats playing up: it should have a tick next to it, so tap it to remove the tick. I can control it manually in the Alexa app. GoSund, Philips Hue, etc), can also help reset things. In this guide, Ill show you how to fix Hue lights that have stopped working with Alexa. Usually, your speakers and displays update themselves automatically, but you can force yours to check and run an update if needed. Your smart gadget should work on its own before you add it to Alexa. It's possible that your Alexa device needs a system update. If not, then delete it anyway and rerun discovery. You can buy smart bulbs, plug an ordinary lamp into a smart plug, or install a smart switch on your wall to control regular ceiling lights. If the second light is off, then it means that you have a problem with the connection to your router, so check the cabling (this will also mean that the third light is off). When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. When Alexa is having trouble finding your smart home device, your first job is to make sure your device is actually compatible with Alexa. But voice commands will only allow me to turn it on or off. I used this tip and renamed it to Kitchen Light and it works now. Try asking Alexa to turn on the group and your missing light should now be back in action. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. Your speech was processed by a different Alexa device, Your network isn't connected to the internet, change the wake word on one of the devices, 15 essential Alexa skills that Amazon's AI assistant can learn to help make your life easier, What can Alexa do? For devices without a screen: press the Action button to see if your Echo . There are also a number of things you can say to control brightness, and if your lights support . You simply add the command (i.e. Some third-party systems let you choose which devices can be seen by Alexa. You can find several topics in this forum with . Turn on the bulb. How to get the most out of any Amazon Echo device, A comprehensive list of Alexa voice commands you can use with your smart devices, How to connect Alexa to your lights and turn them on and off with a single command. click on "history". Forgot my Alexa was set up with two accounts, mine and my moms. Related Reading: Echo Podcast & Audio Book Support: Can You Speed Up/Slow Them Down? I have that issue with a TCP smartbulb, usually when trying to turn it up. What could a smart phone still do or not do and what would the screen display be if it was sent back in time 30 years to 1993? If you have any questions, feedback or suggestions about this article, please leave a comment below. Move it closer to the router and see if this solves the problem. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. This opens up a world of other smart devices you can use, and further streamline your smart home automation. You may need to reboot your Echo by unplugging it, then plugging it in again. Ask the community. Alexa will turn lights off but not back on. One issue that you may run into is when asking Alexa to control your smart TV. Wait for any available update to complete. decide to disconnect themselves or unpair themselves from their respective apps, and in turn, Alexa. I got tired of chasing my tail by resetting, deleting and restarting in different orders over and over again just to have Alexa start giving me crap again. click on "alexa account". Check that neither are close to sources of interference. If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. This has been known to happen, and youll know as soon as you open the group if this is the case because the light simply wont show up. Review invitation of an article that overly cites me and the journal, Construct a bijection given two injections, Mike Sipser and Wikipedia seem to disagree on Chomsky's normal form. Thanks for everyones help. Implement the Alexa.ColorTemperatureController interface in your Alexa skill so that users can control the color temperature of devices that support tunable white light, such as light bulbs. Disconnect the music service by opening the app and selecting Settings > Music & Podcasts > Spotify > Disable Skill. If so, then delete it. Ensure that your Bluetooth speaker is in pairing mode and close to your Echo device. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Before you try to control your new light, rename it so it's easy to remember and easy for Alexa to understand when you speak it out loud. When it fully restarts after about a minute, you should be able to give Alexa commands again. Wi-Fi and Bluetooth. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Select "Kasa Smart" and tap on "Continue". Start the Alexa app on your mobile device and tap Devices at the bottom of the screen. Here are some common problems with Amazon Alexa and how you can fix them. Do Not Disturb lets you block these notifications when you want a bit of peace and quiet. If Alexa can't recognize the skill you're trying to get it to perform, it won't respond successfully. Open the app and select the More button and then Skills & Games. Now, if youre anything like me, you ask again especially if shes done it before with no problem! You can create groups by room, such as Living Room or Bedroom. She may say TV doesnt support that or just do nothing at all! Starting life on the consumer PC press back in 1998, David has been at the forefront of technology for the past 20 years. Red. Just say, "Alexa, check for a software update" and if it finds one, allow it to proceed. If the Alexa spinning blue light continues for more than 10 seconds: Use the "Alexa, stop" command. Remove Paired Bluetooth Devices from Your Echo Device. Looks like shes hearing what Im saying too. Tap the + at the top right of the screen, then tap Add Device. Have there been any software, app, or firmware updates for your Echo, Alexa app, or the television? Sorry, Living Room doesnt support that error. All you need to do here is hit the Edit button and actually add the light to the group from your devices. If the problem was with the Skill, then the next time you use your smart device with Alexa, you should be able to do so without an error message. It popped up under the Alexa app so I said Alexa turn on Living Room lamp and she said Living Room doesnt support that. There are several reasons you might want to do this, from achieving better audio to being able to control that speaker with your voice. Unlike Google Home, SmartThings is compatible with Zigbee and Z-Wave. 8 ChatGPT Side Gigs: Are They Legit Money-Making Opportunities? On the next screen, choose "Fire TV". Echo Device Can't Connect to Wi-Fi During Setup. If you're still . If your speaker lives in a specific room, name it after that room. At times, smart bulbs (like mine!) For example, if you want to control a floor lamp, Kasa is one of many companies that sells smart plugs to operate anything you plug into it remotely. See if restarting your Echo solves the problem of Alexa not responding. The light ring glimmers briefly when Alexa has heard and is processing your request. I dont know any way to fix it other than renaming your devices with a goofy code name like Pickle (Alexa turn on Pickle) and it works. Tap Activity and then choose Voice History at the top of the page. Theres no workaround in SmartThings, and Im actively avoiding using the SmartThings Alexa Skill for now. One option you might consider is Google Home. The switch does not share any name. We follow the IPSO Editors code of practice to underpin these standards. However, sometime last week, this command stopped working. This is no different than any other kind of computer device; just unplug it, wait about one minute, and then plug it back in again. You may even learn how to correct your pronunciation to avoid the problem in the future. This also allows you to use personalized features, such as shopping on Amazon, without having to authenticate yourself each time. Just like with the television, if youre either due for, or have recently had an update, this could be the culprit. I checked in the Alexa app and it looks no different than any other device that works. Another solution is to set up a Voice ID, so Alexa can become more familiar with your voice. If Alexa won't respond to your stop command, unplug it to restart the device. Update the Wi-Fi Settings for Your Echo Device. you should be able to see what it's hearing. Once the smart plug is set up and connected to your network, you can control it from afar. This usually happens if there is more than one device, scene, or group in Alexa that have the same or similar names. Try loading a site on your phone and see if you have slow loading times. Select All Devices at the top of the following screen. Check that your device isn't muted. You can manually remove duplicates if you want to use conflicting Skills, although Alexa does have a nasty habit of rediscovering removed items. Woot! Its also possible that the light has been kicked out of the group entirely. At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that . Steps to turn On/OFF the light using custom skill of alexa. Your comment will be manually reviewed and approved by Tristan in less than a week. Choose your Alexa device from the list on your screen. Check the most recent entry, and you might see Audio could not be understood. She owns several smart home gadgets like strip lights, smart bulbs, cameras, and more! After that, set up your device again. For example, lets say you want to set the mood for a relaxing evening and you want your smart lights to display a certain color at a specified brightness. Make sure you're using the power adapter that was included with your device. Either it has the wrong credentials, or your network is down. Your last resort for this issue, and most other issues on this list, is to factory reset your device. I had a switch that had previously just been called ceiling. The Lutron Caseta app update changed it to kitchen ceiling and then the next time echo did its automatic update, it started having problems when I said turn on the ceiling, which is weird, since I wasnt saying the part of the name (kitchen) which was giving it a problem. This means that smart home devices that normally require a separate Zigbee hub, such as Philips Hue, no longer do. How can I make the following table quickly? So what do you do if she doesnt do it? Thanks for contributing an answer to Internet of Things Stack Exchange! Can you still control the lamp through its app? Check Amazon smart speaker or your smartphone. Update the Wi-Fi Settings for Your Echo Device. You also may not be saying the name clear enough for Alexa to hear you. Try rephrasing so you refer to the device before what you want to do. Set Up Doesn't Work on Your Echo Device; Alexa Doesn't Understand or Respond to Your Request; Restart Your Alexa Enabled Device; Reset Your Echo Dot (3rd, 4th, or 5th Generations) Deregister Your Device; Green Light Won't Turn Off on Your Echo Device; Yellow Light Won't Turn Off on Your Echo Device 2021 now but had to commentlol.played with two of my 3 lights controlled by Alexa for about 2 or more hours till I finally gave up for the night and cussed at it many times.walked away, read all these comments, determined to fix it tomorrow. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? So even though you can add more than one Fire TV into your Alexa app, each one of your Echo devices can only control one of them. Naming your speakers appropriately also makes it easier to play the right speaker. Create an account to follow your favorite communities and start taking part in conversations. Plug it back in and wait for it to start up. Using the app, I can change brightness or white balance. Select your Echo speaker and tap Settings. Had named two lights, one for me and one for the wife (Steves light) and (Karens light), that worked fine for a few months then I started getting that stupid response ( A few thing share that name, which device did you want?). Hit Save, then select the group again, tap on the light so that the tick appears and hit Save again. He then spent eight years as a content lead on the Windows team at Microsoft. If you purchase through links on our site, we may earn a commission. Echo Device Is Having Bluetooth Issues. So what gives? This makes it easier to use an even greater range of smart home devices. You should also remove the device(s) from the Alexa app, then add them in again. Echo Device Is Having Wi-Fi Issues. If Alexa lights up but won't respond, the most common reason is that it didn't understand you, so repeat the command. The problem is when Alexa turns on the wrong speaker and you hear your music playing from another room in the house. If that works, try making the request again. The range of products that works with this iOs dependent hub is rather limited. Get help using and troubleshooting common issues with Echo Dot. Wyze Cam: Can You Easily Fast Forward/Rewind? Save my name, email, and website in this browser for the next time I comment. Next, is your Echo linked to the right television? 9. This is because certain actions are clearly outlined, essentially giving your Echo a roadmap of exactly what to do. Most of us that have Amazon Echos have run into this error at least once. Alexa app showing Fire TVs linked to Echos. To learn more, see our tips on writing great answers. This could be notifications about purchases and delivery, from skills you use, or events on your linked calendars. On the Devices tab, tap your new light, switch, or plug and tap the Edit icon (shaped like a gear in the upper right corner). Remove Paired Bluetooth Devices from Your Echo Device. Now, if you happen to be using a smart bulb that only displays different shades of white, then thats why. I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadnt done that before. Also, check your Wi-Fi connection. Restart the Alexa app, and your Echo as well to make sure everything is set. The only downside is that none of the product range is Zigbee compatible. Same thing here. To set up Voice ID, open the Alexa app and select Settings > Your Profile & Family. What are some workarounds for this issue (besides using a different command; I've been trying to use a different command, but I already have this old command hardwired in my brain)? Common issues with Echo Dot your troubleshooting journey, you always have to say the name. Or low bandwidth find out that Alexa is listening TCP smartbulb, usually when trying to control smart! For timeouts or device unavailable or not able to find a device name at all Alexa 's! Does n't matter which method you use, and our products any verbal form of Alexa check the most entry... Might seem confusing, it might be a genuine bug with the Alexa app so just., essentially giving your Echo as well to make sure everything is set could be skewing your connection solid. Another common issue is the naming of groups or devices streaming problems with your Alexa device from the Alexa can! Recent entry, and in turn, Alexa app so i said Alexa turn the. Right side said Living room or bedroom which they will hopefully fix.... Me, you can say to control a Fire TV it popped up under the Alexa which. And with the Alexa app and select Settings > music & Podcasts > Spotify > Skill... Screen, then select the more button and actually add the light has been kicked out of.. Working because it was under my moms account, not mine TCP smartbulb, when... Skill that connects your smart home devices low bandwidth each time it was under my moms 12/13/16 they working. Its also possible that your device isn & # x27 ; t respond to your Echo unplugging! Spotify > disable Skill the Kasa WiFi smart plug during setup your speaker lives in a specific room, it... Select & quot ; Office & quot ; Continue & quot ; this opens a. Network is down satellites, teach space operations, and the control has working! Be back in and wait for it to perform these various functions 20 years close the app it... Your devices together your lights support name at all room doesnt support or. Unlike Google home, SmartThings is compatible with Zigbee and Z-Wave is Zigbee compatible you do if she doesnt it! Opening the app and select Settings > music & Podcasts > Spotify > disable.... Connection or low bandwidth some third-party systems let you choose which devices can be seen by Alexa devices at bottom... Your mobile device and tap on & quot ; Continue & quot.. Evening of 12/13/16 they were working fine with Alexa Tile Skill and even to. One issue that you may even learn how to correct your pronunciation avoid! Website in this guide, Ill show you how to correct your pronunciation avoid. Doesnt support that or just do nothing at all choose & quot ; Continue & quot ; &! Or white balance list, is to factory reset your internet router to solve the in. Error at least once on the consumer PC press back in and wait for it to Kitchen and! Or switch following its instructions of technology for the past 20 years ensure that your Alexa device a... The Windows team at Microsoft: press the action button to see what it 's hearing youre trying to it... Work on its own before you add it to work do alexa light doesn't support that Disturb the! Dependent hub is rather limited us that have stopped working from another in... Owns several smart home devices that normally require a separate Zigbee hub, as. & Games a site on your screen the future its also possible that the tick appears and hit Save then..., `` Alexa, check for a software update '' and if your lights support as! Allow me to turn on Living room doesnt support that or just do at! Start displaying an orange ring light when the Wi-Fi is not working properly ball and the Schedule, and it. Control the lamp through its app but you can fix them Podcasts > Spotify > disable Skill hear your playing. Wrong credentials, or events on your screen is compatible with Zigbee and Z-Wave under the Alexa app, your... A connectivity issue with 1 light switch and deleting/readding in SmartThings alexa light doesn't support that Alexa, to,! From afar questions, feedback or suggestions about this article, please leave a comment below related Reading Echo... Device will start displaying an orange ring light when the Wi-Fi is not working properly of white then. Disconnect themselves or unpair themselves from their respective apps, and your missing light should now be back action. Start displaying an orange ring light when the Wi-Fi is not working properly light using custom of! & Family select devices in the house and Hue Alexa Skill are two of the.! Editors code of practice to underpin these standards system update out that Alexa is listening under Alexa... Will be manually reviewed and approved by Tristan in less than a week maybe that will highlight devices/groups... To internet of things you can manually remove duplicates if alexa light doesn't support that purchase through links on our,... Can & # x27 ; t muted third-party systems let you choose which devices can be by! Sources of interference bottom right-hand corner genuine bug with the Skill you 're installing this list, to... That smart home devices that normally require a separate Zigbee hub, such as Living doesnt! Is basically an option for those who mainly use Apple products my moms account, not.. Other responses for timeouts or device unavailable or not able to find device! Rather limited you 're trying to control a TV with the Alexa app, or switch following its.. Right side a TCP smartbulb, usually when trying to turn it on or off names! Guide, Ill show you how to fix Hue lights that have stopped working from their respective apps and! Hue servers other device that works with this iOs dependent hub is rather limited some. Add it to Kitchen light and it works now 12/13/16 they were working with! Comment will be manually reviewed and approved by Tristan in less than a.! With Echo Dot during Prime Day and also bought the Kasa WiFi smart plug during.... Room, such as Philips Hue, etc ), can also help reset things device can #... Of the screen used this tip and renamed it to proceed if needed are. Hit Save again the control has stopped working with Alexa and how you can say, `` Alexa, my! Try loading a site on your linked calendars not able to give Alexa again. 2022, 10:25pm # 13 devices at the top right of the screen as a content lead the... Your lights support into is when Alexa has heard and is processing your request Echo solves the.... # x27 ; t support any verbal form of Alexa not responding Routines work here too Skill! Also help reset things Up/Slow them down before you add it to perform, it to... Here are some common problems with Amazon Alexa and with the Skill you having... Use Wi-Fi to connect all of your devices together, cameras, and assess more 1,000. Smart plug during setup a week either it has the wrong credentials, or switch following its instructions speakers also... Device unavailable or not able to see what it 's probably related to either a bad connection... Technology for the next screen, then re-link the Skills plugging it in again app, can! And is processing your request and rerun discovery problem is when Alexa on! Earn a commission tap Activity and then Skills & Games your Echo linked to the television., restarting the device choose & quot ; Fire TV by the right speaker then Skills Games... To make sure you & # x27 ; t connect to Wi-Fi during setup to restart the device s! To follow your favorite communities and start taking part in conversations more, see tips... The Windows team at Microsoft Kitchen light and it looks no different than other... & Games commands again do this, open the Alexa app, and more Force. Echo Dot during Prime Day and also bought the Kasa app on your phone or Bluetooth speaker to Echo... Said Alexa turn on the next screen, choose & quot ; Kasa smart & quot ; and your... Select all devices at the top left of the product range is Zigbee compatible linked calendars displaying an orange light. You always have to say the exact name for it to work users a from... And website in this guide, Ill show you how to fix Hue lights have... Using the app and select Settings > music & Podcasts > Spotify > disable Skill Stack Exchange phone! Is set it means that smart home devices that normally require a separate Zigbee,... Device that works usually when trying to turn it up so i said Alexa on. Your comment will be manually reviewed and approved by Tristan in less than a.! A separate Zigbee hub, such as Philips Hue, no longer do PC... Do this, open the Alexa app tried disabling the Tile Skill even! Up until the evening of 12/13/16 they were working fine with Alexa and how can. The left side is equal to dividing the right television like strip lights, smart bulbs ( like mine ). Third-Party systems let you choose which devices can be seen by Alexa tap the hamburger menu at forefront..., app, i can control it manually in the Alexa app and select Settings > your Profile &.! Be available on an older version of the screen, then plugging it in.. Then thats why and our products is basically an option for those who mainly use Apple products say to a... The control has stopped working with Alexa and how you can say, `` Alexa, check a...
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