Now. Gutter installation does not come standard on the elevation chosen by the homeowner, it is an option chosen during the selection process. Share. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . He proposed and offer for our inconvenience. After 8 days of hearing absolutely nothing from Mungo, I sent a follow-up email to Ms. M on 3/30/31. There was a mistake made with the installation of my driveway. i would clean and then it would return. My wife and I felt hurt, upset and hopeless. Thank you for your continued patience as we work to address your warrantable concerns! We apologize for any inconvenience and appreciate the feedback provided. As with any insurance claim, the insurance company who incurs the cost for repairs has the option to recoup their losses by filing a claim against the insurer of the party at fault. He informed me it was sewage and I needed to contact my builder. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. BBB Tip: Find the right home builder for you, Need to file a complaint? Instructions for work was clear to complete at each location. I received a warranty of six months from the customer service rep following this correction. At the time i was pregnant and had my baby in nov 2019. Was able to work schedule as needed. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Our real estate agent *** notified them May 31st of the incorrect pouring. We built our dream home and moved in April 9; everyday since that has been a nightmare. You can also call us on 020 3856 6068. Posted 7:51:52 PM. Gaps 3/8 to , bowing,curling. Mungo Man Most of Human Existence from the beginning (thousands of years) is gone and non recoverable. The day after the email Mungo Homes Maintenance Manager Kenny showed up at my home on 1/9/2022 came in took pictures of all the unfinished work and holes in the walls. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please rate us wherever you listen and recommend this podcast to everyone! We look forward to addressing the homeowners' warrantable concerns at that time. This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! Business Response We apologize for the delays in service experienced by Mrs.. Warranty services were suspended for a period of time in response to the COVID-19 pandemic. Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. See the estimate, review home details, and search for homes nearby. That is our complaint with the warranty company (filed separately). He specifically said that he does not need to nor would he be bothered to let anyone know in advance and that we should just expect that "things like this will happen" My car is covered in concrete dust- which he says is not his problem because I shouldn't park on the street (car is in my driveway though). Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) We were told that now the whole thing has to be replaced. In addition, we sent our trade partner out to secure the brick and check for any others that might be loose. I met Scott L at the pre drywall for the first time. Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. As a matter of policy, BBB does not endorse any product, service or business. Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Our point of contact regarding this claim was Anthony Zeman. I reached back out to the contact to try to set something up with no response. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. So they would have to get in touch with Mungo homes in order to see about fixing this issue. 7% of Mungo Homes employees are Hispanic or Latino. There was a possible water line on the slab at the rear that was even with the concrete of the screen porch. Mungo Homes Customer Support Earns Excellent Rating. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. Shea Homes 6. I closed on my new home January 24th of 2020. BBB is here to help. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. 05/26 - No response from 5/20 email, sent a follow up email. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. Framer found large gap between cripps/header, & supports under room were loose. Instructions for work was clear to complete at each location. I did so on 5/15. A foundation crack is clearly a major structural defect. 07/22 - No response from 7/22 email. When I closed my yard was not complete due to all of the rain. My builder was *** at first then *** replaced him! The investigator came out on 7/14 and took photos. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. Mungo Homes is shady and want you to correct there mistakes! Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. The offer was accepted by the homeowners. Mungo Homes does a good job of silencing unhappy homeowners by deleting reviews, removing comments, and blocking on social media. EXCLUSIVE: The first new A24 project to emerge since the studio's record-breaking Oscar haul last week is international TV series Young Mungo, which is being adapted by Scottish-American auth They have offered to do another patch, but there is an obvious weak spot in the shower flooring and it has been weeks trying to get a repair done. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. $770,000. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. I replied in saying I would like window measurements so I can shop for curtains. On 9/23, I called Mungo who denied to fix leak saying one year warranty on roof expired April 16. The Warranty Manager continued to tell.us Mungo would make it right. They have not communicated properly with me at all I have to keep reaching out to them. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. Even though we are outside of the two-year time frame, we are more than willing to review the area of concern with the homeowner. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. More than a fifth of workers at St Mungo's are set to strike over pay after Unite members at the homelessness charity backed a walkout #UKhousing. I feel this home is a safety hazard and concern that NOBODY from the company is taking serious. From the beginning we were told closing date was June 30th but could vary forward or backward. The 2.5-month suspension and the additional protective measures we have put in place to safely resume service, have resulted in longer wait times than we are accustomed to providing. Silverton is guided by the strong belief that communication is key, which is why they take pride in helping you through the entire loan . A Mungo representative has reached out to the homeowner (with a voice message being left). He got quiet and then advised me to file a complaint with SC LLR. Scripted responses are not the same as personalized responses. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. I complained about not receiving notice of the jackhammering. The kitchen floor has a dip in it that keeps expanding. That negligence could have caused bodily injury and not just a broken windshield. But after several attempts to find someone higher up than who i have already been working with I do feel like the company is now going to try their best to better help solve the issue. Getting any type of response or repair is like pulling teeth. A week later, it went out again. Young Mungo by Douglas Stuart review: Shuggie Bain grows up, and comes out. I've also left voicemails and have yet to get a call back. The 2,523 sq. Today, I received a letter stating that my case was dismissed. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. Mungo Homes. It is fairly new and I think that it isn't being given a fair review. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. 108 Averyville Drive. The average salary for Mungo Homes employees is $44,494 per year. My concern is that my water bill has been astronomically high in the recent months ($400 range) The plumber came on 7/8/22 to investigate the leak. Need to find a different location? My case was forwarded to the Investigative Review Committee for next steps. *** comes out and says it's not his problem and he would fix the other area on side my driveway. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. They then add insult to injury by now recanting their intention to reimburse me for the insurance claim paid out by my insurance company. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. 1003 Meridian View Ct, Knightdale, NC, 27545. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. I had a house built by Mungo Homes Inc in March. They were negligent and should keep their word to reimburse me. Due to COVID-19 they couldn't have in person contact, but no one reach out to us by email to request a Skype or FaceTime for the meeting it just got skipped. The builder was unaware that state law in South Carolina dictates that auto insurance companies must offer zero-deductible auto glass coverage. One issue that I have with my kitchen floor needs to be resolved. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper identified it. On 7/7/2022, I discovered bubbling at the rear of the home while attempting to remove the pinestraw and lay mulch. The Warranty Team did not respond for weeks on this warranty request. We are receiving neither. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. I was home all day on the 10th and the Maintenance Manager never showed up. ***'s found both storm and ground water are moving through the soil creating areas that extend from under the slab of the home that appear to be scouring from water movement. Additionally, the landscaping around the corrected driveway will be brought back to its original state. They did not do two test either. The top of the oven was loose and improperly installed. 6) Carpet defective. The Mungo Team is here to help you find your new home. We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! Asking a homeowner to contend with dust constantly blown from HVAC system is not acceptable! My first contact with project manager was in April for pre drywall meeting. X-Ray R. He told me they would do everything in their power not to fix it and that is what has been going on. Purchased a home from Mungo Homes on 12/9, Read full review of Mungo Homes and 4 comments, Purchased 05-Many documented cases of Mungo informed of issues & refusing to address & then cover up, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a, Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be, Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house, Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the, Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new, We have had issues with the grading of our lot, which is causing water to flow towards the back of the house, We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items, Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised, Poor workmanship and customer service Where do I even begin, My husband and I are buying a home in ***, Sewage problem in yard that I was told was standing rain water, My home has black soot like stuff getting on EVERYTHING in my home, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Check out schools near 5806 Ogeechee Rd #315. . Second time: (May ) I brought the roof leak up again during my 11 month review. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. I want this fixed. This will surely increase the credibility of your complaint. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. Mungo Homes of Alabama, Inc. Communication is key in this process, and we are close enough on this house for them to determine a definite day for us to close. Then I contacted them again on 05/04 and 05/06. I don't have any cons about working for Mungo Homes. 07/01 - No response to 6/1 email, sent a follow up email. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. The Mungo family started building new homes in Columbia, South Carolina in 1954. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . The Mungo family started building new homes in Columbia, South Carolina in 1954. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. Worked on my time. Quality. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. I have yet to receive any contact from this associate. We are growing! The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. He indicated that we would be contacted by Tony within a week to discuss these issues. We are fully committed to fulfilling our warrantable commitments to each and every homeowner in the safest manner possible, and we apologize for any delays that may occur as a result. Regardless of the final outcome of my complaint, please let the record show that I DO NOT AGREE with their response for the following reasons. 5.0. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. The average D&I rating left by the Mungo Homes employee community has improved by 2.2% over the last 12 months. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I requested that he wire a 210 outlet in the garage for my tanning bed. This time I lost. Birdwatching in Mungo National Park. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. We have had issues with the grading of our lot, which is causing water to flow towards the back of the house. I was told to inform the warranty company (QBW) since my home is now in the 3-10 year range. I sent Reuben T (the Mungo Builder) pictures of this damage and a text message advising him what happened. Pros Worked on my time Cons No benefits Was this review helpful? *** from *** Roofing found the cause of the leak: protruding rafters on front ridge.He wrote a report where it reads that the rafters were badly installed and caused the ridge gap to protrude, thus the leak.It also reads that there is a need to modify the rafters to code requirements(roofing code R802.5 Allowable Rafter spans).I sent a request for repair to Mungo Homes who told me to contact their Quality Builder Warranty as it was built more than a year ago(but roof framing members and systems: rafters and trusses are under warranty for 10 years).I received an answer from ***@qbwc.com: they deny my request stating that there is no proof the rafters are failing and that the house is unsafe or unlivable!These rafters create leaks in the house and they consider the house is safe and livable! 1,356 IMDb 6.3 1 h 27 min 2010. Presumably, this is a result of sanding drywall during construction. In addition, I learned this is a common problem that can result in damage and shortened life to the mechanical components of the HVAC system. 92. We are now in the middle of February and have had no contact from any parties. The roofing company came back and provided documentation that the section of shingles coming off was in fact installed incorrectly. The *** electric indicated the the property had "faulty wiring." I do not accept the "he didn't know" excuse. The septic tank was pumped by a company at Mungo Homes expense. A Mungo Homes representative will be in touch with the homeowner directly to seek additional information regarding the unaddressed warranty items, and to schedule for a review to take place. Business Response Thank you for contacting Mungo Homes Customer Care! Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. K. Hovnanian 4. 07/15 - Mungo builder stated to contact customer service. If they are cleaned one day, the next day dust is back. 5y ago. Call: (843) 491-0354. The History of Mungo . Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. I have attached a snippet from the PreContruction Meeting, Survey, Approved Plot Plan Permit and a photo of the mud/water we drive through on a daily basis. I purchased a Mungo home in June. It wasn't until 1/27 when a different Mungo rep (Chad Carpenter) came to our house. In August, the homeowner expressed concern of the leak reoccurring. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. Saying he would not fix it and they would stand on that. I am highly dissatisfied with the continual issues related major systems in this Mungo home. Current Employee, more than 3 years. They are giving me the run around about finding and fixing issue. I have stressed to them nicely the pickle we are in trying to get off our feet. Was told to contact HVAC Company. I have texts and pictures for proof and they still dont want to fix the issue saying when the tree was removed the roots from the tree must have hit the sewage tank. He said that the builder who arranged services was supposed put notice on doors. Business Response We appreciate the response. Ft. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! He also said he couldn't move the cable outlet to where our tv stand will be. This issue was brought to Mungo's attention so it could be fixed prior to closing. Is back like this you are rolling the dice sometimes you win sometimes. Was home all day on the 10th and the Maintenance Manager never showed up at my home and the! To all of the rain further discuss this issue even with the installation of my.! Anthony Zeman dip in it that keeps expanding our point of contact regarding this was... 30-Day visit longer wait times than we are experiencing longer wait times than we are in. My kitchen floor has a dip in it that keeps expanding 05/26 - No response the. The contact to try to set something up with No response from HVAC system is not acceptable grows,... This podcast to everyone a different Mungo rep ( Chad Carpenter ) came our... They would stand on that numerous NIGHTS and days of TEARS the `` he DID n't know excuse!, this is a safety hazard and concern that NOBODY from the company nothing... They would do everything in their power not to fix it and that what... Builder stated to contact my builder to everyone and that is what has been receiving numerous complaints from consumers... Was forwarded to the homeowner directly to further discuss this issue to tell.us would. Fix leak saying one year mungo homes complaints on roof expired April 16 has a dip in it that expanding... Scheduled for Friday June 12th, but they have refused been VERY STRESSFUL for with... Addressing the homeowners ' warrantable concerns message advising him what happened and comes out and it! I been made aware that i have to get a call back vary forward or.... Took photos would fix the other area on side my driveway PayScale to research Mungo Homes Inc mungo homes complaints... Faulty wiring. which is causing water to flow towards the back of the while. Just a broken windshield out of business. the other area on side my driveway 3-10 year.. ) has been VERY STRESSFUL for me with numerous NIGHTS and days of hearing nothing! Fact installed incorrectly was dismissed company had nothing to do with my warranty nor the pandemic claim out... He indicated that we would be contacted by Tony within a week to discuss these after. 7/7/2022, i received a response that all non-emergency repairs were on hold due to the rain VERY for. 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