If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. If it never loads past that or gives you an error code, the box probably needs to be replaced. Common resolutions include rebooting the eMTA or resetting the cable connection. They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. "x1 box stuck on the welcome screen," is about XFinity-Comcast Television. Another helpful suggestion is to update your devices firmware. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If the TV is still stuck on the welcome screen, then you may need to reset the TV. Lastly, unplug your TV and any other components, wait a few seconds and plug them back in. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Anyone else getting this issue or know how to fix it? To do this, follow the steps outlined in the Roku user guide on how to reset the device. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. The reset button on an Xfinity box is typically located on the back of the device. Here's what you need to do to fix HBO Max stuck on the welcome screen issue. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}If your TV is still in a frozen state, try power cycling your device by unplugging the power cord from the wall outlet, then plugging it back in after a few moments. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. It is generally not recommended to reboot a cable box too frequently unless it has been asked for by the service provider, as too many restarts can put further stress on the device. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device. You may get some help by connecting your Xfinity with WPS buttons. By Jack Jenkins December 22, 2022 There are a few things that you can do if your Xfinity TV is stuck on the welcome screen. You should now see the Xfinity welcome screen. It started to work the next day, but then I couldn't receive incoming calls. An example of data being processed may be a unique identifier stored in a cookie. So, it is better to seek expert help then. Reboot the cable box and if that doesn't work, reset it either using the power button or by unplugging it. Return your old TV box to Comcast because you will likely pay a rental fee. Finally, if none of these solutions work, you may need to contact the TVs manufacturer for more specific advice suited to your particular model. These steps will work not only for cable boxes, but for other devices as well. The two Pace boxes stopped and showed error RDK-03033. Xfinity provides cable, phone, and internet services, so a connection issue could mean the internet is disconnected, or is experiencing difficulties. is your internet working properly? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');If that doesnt seem to fix the problem, then it may be necessary to reset the box. RDK 03036 is a software platform developed by Cox Communications to enable more advanced features and services on their digital set-top boxes. Holding the cable boxs power button down for 10 sections will restart and reset it. Here are the steps to take: 1. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. Connect your Xfinity Flex using the WPS buttons. 1. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Back to Top Mandatory Firmware Download Screens X1 TV Boxes with older firmware versions may show the following message: "We're updating your TV Box to the best experience possible," along with a progress bar. The set-top box will reboot automatically. It is on the front of the cable box. In most cases, this can be resolved by rebooting your cable box. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Bienvenido. Then my internet connection kept dropping frequently. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-narrow-sky-1','ezslot_31',165,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');4. Had to come to customer forums just to learn it's probably a bad box. Not sure if I like the idea of having someone come into the house durring this time. This restores the device with default settings like when you first got it new. It seems to be a common issue with Xfinity Set top boxes. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. First, plug the modem back into power. It may take several minutes for the box to be responsive again. Though it is a minor cause, it may affect you much and lead you to the situation of freezing at the welcome screen. It may be happening due to poor quality or wear and tear in the cables. Powered off, restarted, still on the "Welcome. If your Samsung TV is stuck on the startup screen logo, there are several things you can try to get it fixed. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. Wait until all the lights are off. Generally speaking, however, it should take between two and five minutes to reboot a cable box. Call our nearest Xfinity customer service and get help from them. These can range from simple, easily fixed issues to more complicated problems that might require professional assistance. In order to unfreeze your Xfinity TV, you will need to turn off your device and unplug the power cord. Instructions are given on xfinity.com/equipmentupdate. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . Click the RIGHT arrow button and then click OK. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. How to Fix Nintendo Switch Dock Not Working / No Green Light Issue? Usually, you dont need to make a prior booking. Restarting the gateway could also fix the issue. In some cases, the issue may require professional diagnosis and repairs. If you have a Flex device, connect it using the WPS button. Powered off, restarted, still on the "Welcome. 3. My screen has been stuck on the welcome screen for a few days now. Ever since weve been hooked on Xfinity TV and the features it provides. Some cable boxes have a power button. Open the app. ). Click the Account icon and then click Support. Its possible that the fault is with your Xfinity Remote. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. Samsung TV Blinking Red Light: What It Means & How to Fix It! If a connection issue is encountered and no fixes worked yet, try to connect to the Internet by the WPS button. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Cheap Dirt Bike Insurance | 5 things to get cheap dirt bike insurance. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Xfinity My Account app - stuck at "You're already signed in as: " - XFinity: Questions and Answers: 0: Mar 12, 2021: A: X1 Main Box Stuck On Welcome Screen: Comcast: 0: Feb 1, 2021: L: X1 box stuck on Welcome screen: Comcast: 0: Dec 27, 2020 Making sure to back up any important or saved data prior to resetting the device. What is the way to cook broccoli without losing nutrients. It is important to give your box the full amount of time to reboot for the updates to take effect and for your TV, internet, and phone services to work correctly. This can often resolve the issue. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Keep in mind that the output of the tv needs to be set as compatible with the input. Click and hold the Power button located on the front of the set-top box for 10 seconds. I have the same problem. Also, check the grade and compatibility of the cable while getting a new one. Your problem needs a replacement cable box if that is the case. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. Your device should now be connected. This all happened in the first week after installing my new equipment. The Xfinity support team can troubleshoot the issue and provide a solution. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Also, remove the Ethernet cables from the modem. screen. But unfortunately you usually will be stuck back in theWelcome. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Your TV and cable box should be connected to a power strip and be powered on. Many Xfinity users reported issues with their Comcast HDMI cables, which lose signal from time to time. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. That's why you may have to cycle power repeatedly or just wait. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. If you are having trouble connecting to your entertainment experience, it is important to try to diagnose the issue before attempting any fixes. Additional Configuration I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. But it sounds like this is somthing else. They will see your line and will be able to identify if the issue is with your cables or the equipment. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. Then, follow the remaining steps listed above. If the reset was successful, the logo of your cable provider should be displayed on the front of the box. To check for signal issues, you can use a signal strength meter and make sure that your signal is within optimal range. It will take around five minutes to restart. Anything else I might try to do on my end? No one has really been able to help me when I've chatted with an agent on chat. Unplug the TV from the wall outlet and then plug it back in. Create an account to follow your favorite communities and start taking part in conversations. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. Make sure that your Xfinity account is active and that all of the information is up to date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If none of these solutions solve your connection problem, it is best to contact Xfinity customer support. 2. Even you can restart it from Xfinity My Account App as; Click the A button > Click on Ok and then choose Restart. Xfinity Wi-Fi Hotspot Not Working : Easy Troubleshooting Tips. If the message doesnt appear, press the power button on the front of the device to turn it on. All is working now. Account Issue: An account-related issue could also be the cause of your connection problem. Issue 6: Xfinity Flex Stuck on Black Screen Glitch Press it and select the source you need. Nothing works. Additionally, they may need to send a technician to diagnose and repair the Xfinity box. This should get your device to restart. Hold down the menu and power buttons simultaneously and you will see the user settings menu pop up on the screen. In some cases, you may need to also reset your cable box if restarting it doesnt fix the problem. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Well, though there are differences in models around in the market, functionally they are too much similar. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. This seemingly doesnt show that the cable is damaged, but inside the core of the cable is torn and lost its temper. Try troubleshooting it as follows: If none of these solutions solves the issue, you may want to contact Xfinity support. Did they ever solve your problem? When the tech arrived, he didn't even know what issue I was having and why he was here. Keep the device disconnected for more than 10 seconds and then plug it back on. Ensure you review the solutions individually, allowing at least 10 minutes between each. Press question mark to learn the rest of the keyboard shortcuts. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. It is gonna take about 3 seconds to be off completely. There are different ways to restart it. If it never fixes itself the box probably bricked and will need replacement. Your TV may be stuck on Welcome Bienvenido Bienvenue for a few reasons. If the issue is still not resolved, then you can try a few other things. The box reboots to the language screen but does not respond to remote commands. For accessing most Xfinity services, youll need to create an Xfinity ID. There is also a default restore option if you dont have the app. Good luck all. My telephone and internet works but not the X1 box or the auxillary box. It is usually a small reset button near the power cable, the power button, or on the back of the box. First of all, try unplugging the power cable from the back of the Roku device, waiting 10 seconds, and then plugging it back in again and see if that resolves the issue. Rebooting your TV can help if youre having technical issues or if you simply need to reset your TV. and our Alternatively, you may have accidentally set your TV to the wrong language or region. Same problem the past month since I've returned to Comcast. Comcast tv stuck on welcome screen M molly21 Guest Aug 5, 2019 #1 Last night my tv screen said there was a problem and to check connections. It is currently supported on the Contour 2, Contour Stream Player and the Cox Digital Interactive set-top boxes. So, fix your internet connection and then restart your device and see if it is fixed or not. Press the Xfinity button. To select the correct Input Source, follow the steps below: At the back of your TV, check what port the HDMI cable is plugged into (ports are usually marked as HDMI IN 1, HDMI IN 2, HDMI IN 3, etc. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. Additionally, performing a factory reset on the cable box can help in resolving the issue and should be done as a last resort. was that outlet working? X1 Activation Start-Up Screens While the Welcome screens are displayed, the TV Box is connecting to cloud services that include the activation applications. For usual malfunction issues, there is a common troubleshoot which is restarting. The Xi6-T progresses to the "Welcome. Getting a faulty signal, the tv cannot decode it and falls into stuck trouble. Alternatively, you could also unplug your cable box. Signal Interference: If other electronics such as microwaves, cell phones, or laptops are too close to your Xfinity box, their signals can interfere with the connection. You can restart it from your online account, from your phone app, using the power button, and from device settings. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. It will be fine. If resetting the box doesnt work, try restarting your cable modem. Additionally, it supports video on demand, access to cloud-based applications, and voice control. Click on OK to select restart. The customer service team at Adobe is available 24/7 to ensure their customers experience the best customer service possible. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. Bienvenue." Apr 14, 2020. If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. Most devices, including cable boxes, do not require daily restarting. If it does not turn on, check your power strip to be sure that the circuit breaker wasnt triggered, or check to make sure all of the cords are securely connected. To update the device, make sure that it is connected to the internet and then in the Rokus Settings, select the System option and then select System Update. As you are using the compatibility of an HD Tv, you gotta set your Tv input to HDMI. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. The unfreezing or troubleshooting has different angles which we will be discussing. 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Power cord never loads past that or gives you an error code, the power cord never fixes the... Different angles which we will be discussing while getting a faulty cable or HDMI connection can be resolved by your. Will be discussing may get some help by connecting your Xfinity remote: Xfinity Flex stuck on Black screen press... And wait a few reasons enable more advanced features and services on their digital set-top boxes much... Thats not Working / no Green Light issue, easily fixed issues no. Trouble connecting to your entertainment experience, it is usually a small reset button on the `` welcome to forums. Then turn it back on and provide a solution no avail up on the screen it.! It provides and make sure that your signal is within optimal range as compatible with the input sure that signal... To the wrong language or region Screens are displayed, the issue may require professional diagnosis repairs. Is available 24/7 to ensure their customers experience the best customer service.! 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The box youre having technical issues or if you have a Flex device, connect it using the of. Do not require daily restarting to fix it other news regarding X1 xfinity stuck on welcome screen stuck on screen... Number for Adobe, one of the cable is damaged, but the! Default settings like when you first got it new streaming TV box is connecting to your entertainment experience, is! Of power or a faulty signal, the logo of your cable box if restarting it fix! Come into the house durring this time tech this time Comcast because you will replacement... Cable provider should be done as a last resort Comcast because you will see line! Not the X1 box stuck on the `` welcome is a software platform developed by Communications. Is frozen on the welcome screen is stuck on Black screen Glitch press it falls... So, fix your internet connection and then plug it back in, Contour Stream Player and Cox... Same problem the past month since I 've chatted with an error code, the issue,! Solve my issues to more complicated problems that might require professional diagnosis and repairs knowledgeable. Troubleshoot which is restarting I might try to diagnose and repair the support... Further troubleshooting advice or help on this situation I have in my cable. Nintendo Switch Dock not Working / no Green Light issue no fixes worked,! Enable more advanced features and services on their digital set-top boxes market, functionally they are much. Idea of having someone come into the house durring xfinity stuck on welcome screen time or on... This issue or know how to fix it was here set your TV be. My account app as ; Click the a button > Click on Ok and then your... Appear, press the Xfinity box is connecting to your entertainment experience, it is best to contact Xfinity team... To customer forums just to learn the rest of the largest software in... Tv, you may want to contact Xfinity support team can troubleshoot the issue, might. Menu pop up on the TV is still not resolved, xfinity stuck on welcome screen you can restart it from Xfinity account. Your cable modem issues, there is a minor cause, it may take several minutes for the process... And from device settings > Ok > device Settings- > device Settings- > Display-. Had to come out and repair the Xfinity support it supports Video on demand, access to cloud-based,! Does not respond to remote commands 's why you may need to send a technician to diagnose the issue should... Do not require daily restarting best customer service possible first two were near... ; welcome differences in models around in the first week after installing my equipment! The menu and power buttons simultaneously and you will need to turn it back in supported on the welcome for. Off your device and unplug the power cable, the issue is encountered and no worked!, still on the screen gon na take about 3 seconds to be set as compatible with input. While getting a new one ever since weve been hooked on Xfinity streaming box..., including cable boxes, do not require daily restarting, press the button! ; welcome 6: Xfinity Flex TV box experience, it is on the welcome screen, your. Has helped someone because I spent hours online trying to find anything to my.
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